BSA 550 Customer Relationship Management Entire Course
Project Planning and Deployment
Create a deployment plan.
Examine BI application customizations methods and issues.
Investigate BI project planning and deployment methodologies.
Examine the future of BI.
Investigate BI best practices.
Formulate a BI/CRM implementation plan.
OracleÂ® BI Application: CRM
Investigate sales, service, and contact center analytics.
Investigate customer relationship management (CRM) drivers and challenges.
Create a CRM data model.
OracleÂ® BI Application: Data Warehouse
Construct a data warehouse repository.
Investigate data warehouse drivers and challenges.
Investigate the guiding principles of data warehouse architecture.
Identify the relationships among BI applications components.
Examine the major components of the OracleÂ® BI applications architecture.
Create an OBIEE (OracleÂ® Business Intelligence Enterprise Edition) dashboard mockup.
Business Intelligence Overview
Investigate Business Intelligence (BI) drivers and challenges.
Examine BI applications.
Create a business case for BI.